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Awaiting Order Arrival

I haven't received my order. What should I do?

Once your parcel has been dispatched, we upload the tracking number so you can follow its progress at any time on the postal service’s website. If you notice any unusual delays or tracking issues, please contact our customer service team and we’ll be happy to assist.

What if the package is held by customs?

If your order is held by customs, we can either issue you a full refund or send out a replacement straight away. Please contact us to let us know which option you would prefer.

When will I receive my order?

At checkout, you can choose between Standard Post and Express delivery. Standard Post usually takes around 15 days, while Express delivery typically arrives within about 10 days. Please note that the estimated delivery time shown at checkout will always be the most accurate guide.

Ordering & Payment

What payment methods do you accept? Can I pay with PayPal?

Due to restrictions placed on vape transactions, we cannot guarantee that any single payment option (such as PayPal) will always be available. However, we ensure that at least one secure payment provider is active at all times. The payment methods shown at checkout are the ones currently available to use.

How do I place an order?

Simply browse our website and select your preferred vape brand and flavour. At checkout, enter your accurate delivery details and complete the payment. Within two days of payment, your parcel will be lodged with Hong Kong Post and a tracking number will be uploaded—you’ll also receive an email notification. After that, you just need to wait while your order is flown from China to Sydney or Melbourne Airport, before being transferred onwards to your delivery address.

I’m not comfortable ordering online. Can I place an order by email?

Absolutely! Simply email us with the brand, flavour and quantity you’d like, along with your delivery details. We’ll then create a secure payment link for you—just click the link to pay. It’s that easy!

After sales

I received my order after getting a refund. What can I do?

If this happens, please don’t worry. When a refund is processed, we’ll normally advise you on the next steps. In some cases, we may ask you to return the items to our warehouse; in others, you’re welcome to keep them. If you’re unsure, simply contact our customer service team and we’ll confirm what to do.

What if my package arrives damaged?

If your parcel arrives with damaged items, please contact us with photos or a short video showing the issue. Our quality control team will review your case within 2–3 days and let you know the outcome. If the product cannot be used, we can either issue a full refund or send a replacement straight away. If the item is still usable but has minor defects, we may offer a partial refund.

What if I receive the wrong product or my order is missing items?

If the flavour you ordered is out of stock, we will contact you within 12 hours of your purchase to arrange a replacement or refund—so normally this situation shouldn’t occur. If, however, you do receive the wrong items or something is missing, please send us photos or a short video of everything you received. We will review your case and may issue a partial refund.