Shipping Policy
We aim to deliver your order quickly and reliably. Please read our Shipping Policy carefully before making a purchase.
1. Shipping Locations
We currently ship to all regions of Australia.
2. Processing Time
All orders are processed and dispatched within 1–2 business days after payment is confirmed. Please note that weekends and public holidays may cause slight delays.
3. Shipping Methods & Estimated Delivery
We ship via Australia Post, with the following options available at checkout:
- Standard Post: Approx. 16 days delivery time
- Express Post: Approx. 12 days delivery time
Delivery times are estimates only and may be affected by factors outside our control (such as customs clearance, weather conditions, or postal delays).
4. Shipping Costs
- Free Shipping on orders over AUD $179
- Standard Post: AUD $20 flat rate
- Express Post: Variable rates apply — please refer to the final amount shown at checkout
5. Tracking
Once your order has been dispatched, we will upload your tracking number along with the official courier website link. You can use these details to track your parcel at any time.
6. Customs & Duties
Customers do not need to pay any customs duties or import taxes on their orders.
7. Delays & Responsibility
- We are not responsible for delays caused by postal services, customs inspections, or events outside our control.
- Please ensure your delivery address is entered correctly at checkout. We cannot be held liable for parcels lost due to incorrect or incomplete addresses.
8. Contact Information
If you have any questions about shipping or tracking your order, please contact us:
- Email: info@australiacigs.com
- Live Chat: Available daily, 08:00–20:00 (Sydney time, AEST/AEDT)